Talk:Call centre

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This article is written in American English, which has its own spelling conventions (center, color, defense, realize, traveled) and some terms may be different or absent from other varieties of English. According to the relevant style guide, this should not be changed without broad consensus.

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The content of Contact centre (business) was merged into Call centre on 25 Nov 2014. The former page's history now serves to provide attribution for that content in the latter page, and it must not be deleted as long as the latter page exists. For the discussion at that location, see its talk page.

"Contact Center as a Service" listed at Redirects for discussion

Latest comment: 2 years ago1 comment1 person in discussion

The redirect Contact Center as a Service has been listed at redirects for discussion to determine whether its use and function meets the redirect guidelines. Readers of this page are welcome to comment on this redirect at Wikipedia:Redirects for discussion/Log/2024 February 9 § Contact Center as a Service until a consensus is reached. Utopes _{(talk / cont)} 20:52, 9 February 2024 (UTC)Reply

Edit request: add figures to outsourcing wage-gap sentence

Latest comment: 12 days ago2 comments2 people in discussion

This edit request by an editor with a conflict of interest has now been answered.
Set |answered=no to reactivate the request if necessary.

I work for rethinkCX, which publishes the source below, so I'm requesting rather than editing.

Specific text to add: in the "Outsourcing" section, after "...higher minimum wages.", add:

A 2026 index of fully loaded outsourced agent rates (wages, benefits, facilities and vendor margin) put the midpoint at about US$12 per hour in the Philippines and US$13 in India, compared with about US$35 in the United States.<<link redacted>>

Reason: the sentence is currently uncited and gives no sense of scale. The source is a dated, versioned 18-country dataset with a published methodology and an open CC BY 4.0 licence. Happy for any editor to reword it or decline if the source isn't considered suitable. Mirdok66 (talk) 13:18, 14 October 2026 (UTC)Reply

Not done Per WP:RS, we cannot use your website as a source. - MrOllie (talk) 13:25, 14 October 2026 (UTC)Reply

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