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SoftServe

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SoftServe, Inc.
TypePrivate
IndustryInformation technology and software development
Founded1993; 33 years ago (1993)
Headquarters
Austin, Texas (Global)
Number of locations
54 offices in 17 countries (2026[1])
Area served
Worldwide
Key people
  • Alex Chubay (CTO, CDO)
  • Andriy Stytsyuk (CEO)
  • Adriyan Pavlykevych (CISO)
  • Volodymyr Semenyshyn (CRO)
  • Paolo Emilio Testa (CPO)
  • Keth Rozmus (Chief Global Sales Officer)
  • Vasyl Malchyk (Head of Legal)
  • Yuriy Stohniy (Head of Administration)
  • Board of Directors
  • Yaroslav Lyubinets (COB)
  • Taras Kytsmey (MOB)
  • Chris Baker (MOB)
  • Harry Propper (MOB)
  • Yura Vasylyk (MOB)
  • Taras Vervega (MOB)
  • Vilnis Ezerins (MOB)
  • Oleh Denys (MOB)
[2][3]
Services
Number of employees
10,000
Divisions
  • Hoverstate[4]
  • NewVision Software[5]
SubsidiariesSoftServe, LLC
Websitesoftserveinc.com

SoftServe, Inc., founded in 1993 in Lviv, Ukraine, is a global AI and technology services company. The company is headquartered in Austin, Texas, and employs more than 10,000 people across 54 offices in 17 countries. It is one of the largest employers of software developers in Eastern Europe,[6] and one of the largest IT companies originating from Ukraine.[7][8]

History

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Early years

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SoftServe was founded in 1993 in Lviv, Ukraine. Started by two post-graduate students of Lviv Polytechnic,[9] it began as a software development company with headquarters in Lviv.[6] The company was initially supported by the Rensselaer Polytechnic Institute Incubator Center and its first known client was General Electric.[10] The company opened its first office in the United States in 2000.[11] SoftServe was instrumental in building Microsoft Bird's Eye service in 2004.[11] It used the same concept that was later used by Google for its Google Street View. For its work on the project, SoftServe was invited to speak at Microsoft's annual conference where it was used as an example of business applications that could be built by technology corporations.[11]

Expansion and educational initiatives

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In 2006, SoftServe founded SoftServe University, its corporate learning and development organization.[12] It provides technical, business and leadership training, language and cross-cultural communication courses, and support for professional certification.[13]

SoftServe University operates across the company's international locations, with learning programs available in Ukraine, Bulgaria, Poland, Romania, Chile, Mexico and Colombia.[14][15] The company also cooperates with universities on educational initiatives and technology training.[16]

In 2008, SoftServe co-founded Lviv Business School at Ukrainian Catholic University.[17]

Growth and acquisitions

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SoftServe opened its United States headquarters in Fort Myers, Florida in 2008 and began holding an annual conference.[18] By 2012, SoftServe was one of the largest IT outsourcing companies in Ukraine with 2,189 employees, third only to EPAM Systems and Luxoft.[19]

In 2014 SoftServe moved its United States headquarters from Florida to One Congress Plaza, in Austin, Texas[20] (The company had previously operated an office out of Austin since 2013 and officially moved its headquarters to One Congress Plaza in 2014.) By 2014, SoftServe opened offices in London, Amsterdam and Stockholm, and expanded its development operations in Poland and Bulgaria.[21] The same year its employee base climbed to 3,900 employees.[18]

SoftServe executives open new offices in Kharkiv (2016)

In 2015 SoftServe opened a new European headquarters in Lviv, Ukraine.[22] The same year the company named Chris Baker as the new CEO, taking over the role from Co Founder Taras Kytsmey.

SoftServe logo used from 2017 to 2026

In 2021, SoftServe surpassed 10,000 employees.[23] In 2022, the company expanded its international development network into Latin America, opening development centers in Mexico and Colombia and expanding into Chile, while also launching operations in Romania.[14][24]

Acquisitions:

  • 2014 – Amsterdam-based technology services firm Initium Consulting Group BV.[25][26]
  • 2014 – European IT firm UGE UkrGermanEnterprise GmbH.[27]
  • 2017 – Wrocław-based Coders Center.[28]
  • 2023 – US-based digital agency Hoverstate, which focuses on mobile and web-based solutions and has operations in the United States and Italy.[29]
  • 2026 – India-based technology services firm NewVision Software, adding capabilities in agentic assurance, product engineering and intelligent managed services.[30]

Cyberattack and security response

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In September 2020, the company was targeted by a ransomware attack, in response SoftServe shut down many of its internal systems to contain the incident. The company said there was no evidence that the attack had spread to customers' systems, and most internal systems were restored within hours or days. The breach resulted in portions of unfinished customer source code and other information being published online. The individual claiming responsibility, using the name Freedomf0x, also published fragmented personal information to about 200 individuals, although it was unclear whether they were SoftServe employees.[31][32] The attack exploited the Windows customization tool Rainmeter. Following the breach, SoftServe partnered with cybersecurity and data-security firms and introduced additional security policies.[33]

In 2025, SoftServe received a SOC 2 Type II report following an independent audit conducted by Ernst & Young. The examination was conducted under standards established by the American Institute of Certified Public Accountants.[34]

Products, services and partnerships

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SoftServe is a digital engineering and technology services company with a focus on artificial intelligence, data and cloud computing. It provides services to clients in industries including high technology, retail and consumer packaged goods, financial services, energy, healthcare and manufacturing. SoftServe has continuing partnerships with: Amazon Web Services, Google Cloud, Microsoft, Cisco, Salesforce, Apigee, and other organizations.[35][36]

SoftServe became an NVIDIA partner in 2020 and has subsequently received four consecutive NVIDIA Partner Network awards in different categories.[36]

In 2023, SoftServe launched its Generative AI Lab, now known as the AI Lab, an initiative focused on research and development of generative AI applications and their adoption in enterprise environments.[27]

Social responsibility

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In 2014, SoftServe established the Open Eyes corporate charity fund to support charitable projects and employee volunteering.[37] Following Russia's full-scale invasion of Ukraine in 2022, the fund focused on humanitarian and medical assistance, education, and support for Ukrainian defenders. Since the start of the full-scale invasion, SoftServe has allocated more than UAH 4 billion to support Ukraine.[38] By mid-2026, the Open Eyes fund had delivered more than 420 ambulances and 130 electronic warfare systems to more than 260 Ukrainian military units.[39][40] The fund has also cooperated with Ukrainian rock band Okean Elzy on fundraising initiatives supporting the Ukrainian military and medical evacuation efforts.[41]

In 2021, SoftServe launched the OpenTech crowdsourcing platform, through which employees and IT Academy students develop pro bono digital solutions for non-profit organizations, public institutions and social initiatives.[42] Projects have involved organizations including UNICEF, UNFPA, WWF and Paso Pacífico.[43]

In 2023, SoftServe launched EmpowerU, a global educational initiative providing free IT training to underrepresented and vulnerable groups, including veterans, refugees, people with disabilities and women from disadvantaged communities.[44] The program was launched in Bulgaria, Chile, Colombia, Mexico, Ukraine, Poland and Romania.[45] SoftServe joined the United Nations Global Compact in 2021 and remains an active participant.[46]

Awards and recognition

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Since 2004, SoftServe has been a member of the Microsoft Partner Ecosystem and was a finalist for the global Microsoft Partner of the Year in both 2006 and 2007. The company was recognized for the same award in 2008 and 2009 in Eastern Europe.[47][48] SoftServe has continued to receive recognition from Microsoft, including by Microsoft Ukraine in 2012 for Partner of the Year, for Innovation in Business Analytics.[49]

The company has won additional awards throughout the industries, including being named to the Global Outsourcing 100 list in 2010, 2011, 2013, 2014, 2015 and 2016.[50][51][52] In 2010 SoftServe was named as Ukraine's Best Employer by Hewitt Associates and in 2011 named as Best Employer in Eastern Europe.[53] In 2019, SoftServe ranked seventh out of more than 130 Western European companies in the Clutch software development category.[54] In 2023, SoftServe was positioned as a Challenger in Gartner's Magic Quadrant for Custom Software Development Services and received NVIDIA's Outstanding Impact Partner of the Year award.[55] In 2024, the company was again positioned as a Challenger in the Gartner 'Magic Quadrant and received NVIDIA's Consulting Partner of the Year award in EMEA.[56]

In 2025, SoftServe ranked 46th on Glassdoor's Best-Led Companieslist in the United States, received NVIDIA's Service Delivery Partner of the Year award in the Americas.[57][58]

In 2026, SoftServe received NVIDIA's Partner of the Year award in the Energy/Utilities category in the Americas.[59] SoftServe Systems Ltd was also certified as a Great Place to Work in the United Kingdom.[60]

See also

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References

[edit]
  1. ↑ "SoftServe Establishes Local Presence in Saudi Arabia to Advance AI Innovation and Digital Transformation". Yahoo Finance. 15 September 2026. Retrieved 6 October 2026.
  2. ↑ "SoftServe Global Leadership Team". SoftServe. Retrieved 6 October 2026.
  3. ↑ "SoftServe Board of Directors". SoftServe. Retrieved 6 October 2026.
  4. ↑ "SoftServe Acquires Hoverstate". Retrieved 31 July 2023.
  5. ↑ "SoftServe Acquires NewVision Software to Expand India Delivery Capabilities". CRN Asia. Retrieved 6 October 2026.
  6. 1 2 Forostyna, Oksana (26 June 2007). "Ukrainian Trade Schools Struggle to Adapt". Bloomberg Businessweek. Retrieved 28 January 2015.
  7. ↑ Мишко, Сергей (13 October 2014). "Директор SoftServe: "Спрос на IT-профессионалов остается высоким" (Director of SoftServe - Demand for IT professionals remains high)". Forbes (in Russian). Retrieved 28 January 2015.
  8. ↑ "SoftServe: Планираме да наемем 1000 души до 2018 в България (SoftServe: We plan to hire 1,000 people in 2018 in Bulgaria)" (in Bulgarian). Economy Bulgaria. 14 March 2014. Retrieved 28 January 2015.
  9. ↑ Hawkins, Lori (26 June 2014). "Offshore tech company moves headquarters from Florida to Austin". American Statesman. Retrieved 28 January 2015.
  10. ↑ Olearchyk, Roman (24 May 2000). "Tapping into Ukraines' virtual workforce". Kyiv Post. Retrieved 28 January 2015.
  11. 1 2 3 Igor, Tishenko (10 October 2012). "SoftServe. Как работает крупнейший украинский аутсорсер (SoftServe. How the largest Ukrainian outsourcer works)". Forbes (in Russian). Archived from the original on 2019-02-05. Retrieved 26 July 2023.
  12. ↑ Hydzik, James (24 October 2012). "The rise and rise of Ukraine IT" (PDF). Ukrainian Dialogue. Archived from the original (PDF) on 3 March 2016. Retrieved 28 January 2015.
  13. ↑ Chaikovska, Katia (2021-09-16). "8 out of 10 SoftServe associates developed their knowledge at the corporate university in 2020". European Business Association. Retrieved 2026-10-06.
  14. 1 2 Ammachchi, Narayan (2022-05-12). "Ukraine's Softserve Makes Full-Speed Entry into Latin America". Nearshore Americas. Retrieved 2026-10-06.
  15. ↑ Arapetyan, Anton (28 December 2009). "Unique Models of Corporative Training and HR Development". Social Science Research Network. SSRN 1528922.
  16. ↑ Chaikovska, Katia (2020-03-04). "SoftServe IT Academy - the largest learning platform for newcomers in IT starts with a new certification service". European Business Association. Retrieved 2026-10-06.
  17. ↑ Bender, Yuri (31 January 2010). "Lviv aims for ethics and expertise". Financial Times. Retrieved 28 January 2015.
  18. 1 2 "Ukraine unrest hits Fort Myers firm". Florida News. Archived from the original on 23 February 2015. Retrieved 28 January 2015.
  19. ↑ Куцый, Валерий (9 November 2012). "Украина имеет все шансы превратиться из IT-колонии в метрополию (Ukraine has all chances to become IT-colony of the metropolis)". Forbes (in Russian). Retrieved 28 January 2015.
  20. ↑ Calnan, Christopher (27 June 2014). "Florida tech services company relocates HQ to Austin". Austin Business Journal. Retrieved 27 January 2015.
  21. ↑ "SoftServe Opens New Development Centers in Poland". Retrieved 16 February 2015.
  22. ↑ "SoftServe разширява присъствието си в Европа (SoftServe expands its presence in Europe)" (in Bulgarian). Computerworld. 19 September 2014. Retrieved 28 January 2015.
  23. ↑ "SoftServe breaks through the 10,000 employee mark - AIN". en.ain.ua. Retrieved 2026-10-06.
  24. ↑ "Ukraine-born tech company SoftServe opens development center in Bucharest". Romania Insider. 2022-05-04. Archived from the original on 2025-10-16. Retrieved 2026-10-06.
  25. ↑ Primack, Dan (26 June 2014). "Deals of the day: Wickr raises $30 million". Fortune. Retrieved 28 January 2015.
  26. ↑ "SoftServe поглъща две европейски компании (SoftServe absorbs two European companies)" (in Bulgarian). Tech News. 19 September 2014. Retrieved 28 January 2015.
  27. 1 2 "SoftServe Targets $1bn as it Tackles Innovation Challenge". www.sitsi.com. Archived from the original on 2021-12-04. Retrieved 2026-10-06.
  28. ↑ "Ukrainian IT company SoftServe acquires Poland's Coders Center". Interfax-Ukraine. 20 January 2017. Retrieved 6 October 2026.
  29. ↑ "SoftServe buys digital agency Hoverstate". Consulting.us. Retrieved 6 October 2026.
  30. ↑ "SoftServe Acquires NewVision Software to Expand India Delivery Capabilities". CRN Asia. Retrieved 6 October 2026.
  31. ↑ Abrams, Lawrence (10 September 2020). "SoftServe hit by ransomware, Windows customization tool exploited". Bleeping Computer. Retrieved 1 October 2020.
  32. ↑ "SoftServe data breach". ain.ua. 17 September 2020. Retrieved 17 November 2020.
  33. ↑ "SoftServe hit by ransomware, Windows customization tool exploited". BleepingComputer. Retrieved 2020-12-29.
  34. ↑ ktitarchuk (2025-12-30). "SoftServe Secures 2025 SOC 2 Type 2 Report for Reinforced Data Security". U.S.-Ukraine Business Council. Retrieved 2026-10-06.
  35. ↑ "Our Partners". www.softserveinc.com. Retrieved 2020-12-29.
  36. 1 2 Semko, Liza (2021-06-15). "Ukraine's largest software development company SoftServe works with Cisco, Panasonic, expands globally - Jun. 15, 2021". Kyiv Post. Retrieved 2026-10-06.
  37. ↑ "Партнерський проєкт: Феномен волонтерства: як у компанії SoftServe розвивають внутрішні бізнес-структури для добрих справ". NV (in Ukrainian). Retrieved 2026-10-06.
  38. ↑ ""Готуватися до професій, яких ще не існує": очільниця SoftServe Україна – про ІТ в умовах ШІ і війни". LIGA.net (in Ukrainian). 2026-06-16. Retrieved 2026-10-06.
  39. ↑ "ТОП-10 компаній, які формують майбутнє України — DSnews.ua". www.dsnews.ua (in Ukrainian). 2026-08-24. Retrieved 2026-10-06.
  40. ↑ "Iron for Life: SoftServe's Open Eyes Charity Fund Launches Implant Support Program for the Wounded". 2026-07-02. Retrieved 2026-10-06.
  41. ↑ Камінська, Альвіна (2026-02-18). "Solutions to win: Okean Elzy band raises €37,000 for Ukrainian army at charity concert in Cyprus". Rubryka. Retrieved 2026-10-06.
  42. ↑ "Open Call for Social Initiatives: SoftServe to Provide Pro Bono IT Solutions for Impactful Projects". 2024-09-12. Retrieved 2026-10-06.
  43. ↑ "OpenTech crowdsourcing platform – Partnership for Sustainability Award". Retrieved 2026-10-06.
  44. ↑ Macsim, Miruna (2023-09-13). "SoftServe and the Romanian National Council for Refugees launch an IT course for Ukrainian refugees interested in programming". Business Review (in Romanian). Retrieved 2026-10-06.
  45. ↑ "Supporting Ukraine, Promoting Inclusion and Fostering Partnerships: Key Insights from SoftServe's 2023 Sustainability Report". IT Ukraine Association. 2024-07-02. Retrieved 2026-10-06.
  46. ↑ "SoftServe Joins the United Nations Global Compact". Daily Freeman. 2021-07-13. Retrieved 2026-10-06.
  47. ↑ "Microsoft Recognizes SoftServe, as Partner of the Year". Bloomberg (press release). 23 July 2009. Retrieved 28 January 2015.
  48. ↑ "Microsoft Recognizes SoftServe, Inc., as Partner of the Year 2009 in Central and Eastern Europe". Computer Weekly News. 6 August 2009. Archived from the original on 29 March 2015. Retrieved 28 January 2015 – via HighBeam Research.
  49. ↑ "SoftServe Again Achieves Multiple Competencies in the Microsoft Partner Network". IT Outsourcing News. Retrieved 28 January 2015.
  50. ↑ "2015 GO 100 Alpha Listing". Iaop.org. Retrieved 18 February 2015.
  51. ↑ "Awards". SoftServe Inc. official website. Retrieved 28 January 2015.
  52. ↑ "IAOP - 2016 Global Outsourcing 100". www.iaop.org. Retrieved 2026-10-06.
  53. ↑ "Achievements of Ukrainian IT Outsourcing Market Players". Ukrainian High-Tech Initiative. Retrieved 28 January 2015.
  54. ↑ Agency, Volta. "IT Ukraine Association - Clutch". itukraine.org.ua. Retrieved 2020-01-24.
  55. ↑ "Magic Quadrant for Custom Software Development Services". Gartner. Retrieved 2026-10-06.
  56. ↑ Salmon, Kaleah. "SoftServe named a Challenger in 2024 Gartner Magic Quadrant". IT Brief Asia. Retrieved 2026-10-06.
  57. ↑ "Glassdoor's Best-Led Companies 2025". Glassdoor. Retrieved 2026-10-06.
  58. ↑ Chaikovska, Katia (2026-06-08). "NVIDIA Recognizes SoftServe as Partner of the Year for the Fourth Time. Projects Include a Digital Twin for Bill Gates' Company". European Business Association. Retrieved 2026-10-06.
  59. ↑ "SoftServe Wins NVIDIA 2026 NPN Advanced Technology Partner of the Year for Energy/Utilities". 2026-03-17. Retrieved 2026-10-06.
  60. ↑ "Working at SoftServe Systems". www.greatplacetowork.co.uk. Retrieved 2026-10-06.
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49°48′42.50″N 23°59′20.50″E / 49.8118056°N 23.9890278°E / 49.8118056; 23.9890278

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